March 10, 2020
Penelope Sisson Promoted to Customer Success Manager
Requis is delighted to announce that our own Penelope Sisson has been promoted to Customer Success Manager for the business.
The Requis platform has been experiencing great vibrancy across all business lines. The time is right for the creation of this new role, and where possible we like to promote internal team members who show the initiative that Sisson has.
Customer success is one of the most strategic functions within Requis, and is the intersection of sales and platform operations. Requis is focused on enabling our users to be successful in using the Requis platform through this direct, high touch interaction team. This will also help harness the direct user experiences that feed back into the platform management teams’ roadmap through our innovative feature, improvement, bug, UX (FIBU) process of development. When we make our users successful on the Requis platform, then they and their companies will be more profitable.
“As we grow and scale, the importance of customer success is fundamental to our engagement strategy and continued differentiation in offering complete end-to-end account management,” said Ross McPherson, VP Operations for Requis.
He added, “Penny has been with the business since its inception and provided invaluable feedback, support and delivery throughout. A real team player, she has a great attitude and passion for improvement. Penny’s promoted post is a critical interface between our field representatives in onboarding and setting our users up for success, alongside our ability to harness user feedback, in real time, as we strive for marketing leading development practices.”
“I’m excited about my new role and to be a part of the team that drives the success of the clients which ultimately makes their lives easier,” said Sisson.
Sisson will be responsible for all processes, procedures, tools and personnel within the customer success function. Her team will continue to provide timely, accurate and engaging interaction with platform users, and will liaise with the development team to ensure that we continue to make improvements that embrace customer feedback.