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March 10, 2020
“As we grow and scale, the importance of customer success is fundamental to our engagement strategy and continued differentiation in offering complete end-to-end account management,” said Ross McPherson, VP Operations for Requis.
He added, “Penny has been with the business since its inception and provided invaluable feedback, support and delivery throughout. A real team player, she has a great attitude and passion for improvement. Penny’s promoted post is a critical interface between our field representatives in onboarding and setting our users up for success, alongside our ability to harness user feedback, in real time, as we strive for marketing leading development practices.”
“I’m excited about my new role and to be a part of the team that drives the success of the clients which ultimately makes their lives easier,” said Sisson.
Sisson will be responsible for all processes, procedures, tools and personnel within the customer success function. Her team will continue to provide timely, accurate and engaging interaction with platform users, and will liaise with the development team to ensure that we continue to make improvements that embrace customer feedback.
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