July 9, 2021
Customer Support Help Guide
We know from our users that Requis aligns with supply chain workflows and has an intuitive interface. Our users even report that the learning curve is less than one hour.
But in today’s fast-paced business world, sometimes it’s best to have help designed for your needs when you need it the most—especially when deadlines draw near.
Requis’ vision for customer support is to match any consumer world support experience by having a full team of experts available and implementing the latest technology to get the answers you need NOW.
Here’s how to get support from one of representatives.
How to Get Customer Support
The supply chain world is often very relationship based, and people like to pick up the phone and chat. When it comes to support, our users often want more than email or a ticketing system.
With Requis, you have your choice of six ways to get support:
- Check out our help and knowledge center with articles and videos (login required).
- Submit a message on our contact page.
- Create a support ticket simply via email: support@requis.com.
- Access our live chat by clicking the icon on the bottom right of the page.
- Contact a dedicated account manager (for Progressive and Leader subscriptions).
- Support via phone follow up (for Progressive and Leader subscriptions).
We know you are not always in front of a computer, and we adapt to how you want to work—and when you want to work. No matter what time zone you work in, you can get access to support.
Procurement and Disposition Experts
Best of all, our support team is comprised of experienced supply chain professionals. On the Procurement side, we have team members who are experienced in capital project execution and who understand RFQs (request for quotations) from both the procurement manager and supplier points of view.
For the Marketplace, we have surplus sales veterans to help with valuation, strategy, time-sensitive tasks like uploading inventory for sale, and to take questions via live chat during sale or auction events.
Not only do we have our dedicated support experts, but it is also part of our company culture for all our team members to spend time doing support shifts—no matter what level they are at in our structure. Do not be surprised if you end up talking to our C-suite; they are all platform experts!
Premium Support Coming Soon
Our premium support plan is designed with large multinational organizations in mind. With our premium support plan, you get continuous help with the onboarding of your new users and suppliers. It provides continuous connectivity to the system. The premium plans offer prioritized tickets, support report, tailored help center articles and videos.
The premium support plan gives global suppliers, EPC/EPCM firms and operators the necessary confidence that its users are fully supported as soon as they need assistance, and optimizes the time spent in Requis.
Give Us Feedback
We take user feedback very seriously—in fact, we use it to help guide future direction of the platform. We have more than a few features and updates to our interface that started as suggestions from our users or customer support tickets.
Like all modern applications, our platform is updated frequently, meaning that your feedback contributes directly to improvements that you can see and benefit from in just a matter of days.
It is a simple equation: user input + Requis software team = a better Requis.
Digitize Your Supply Chain With Requis Today
At Requis, we place human connections at the center of successful supply chain, sourcing, and procurement activities. Creating the relationship with you via phone, chat or email allows us to understand you better.
Our goal is to build the world’s greatest supply chain ecosystem, and we believe that our support philosophy will help us get there. Do not hesitate to reach out using the options above.
About the Author
Loïc Coyot
As business operations director Loïc runs global operations excellence across multiple departments, including sales ops, customer success, customer support and growth.